Services Sciences, Management and Engineering at Smith

Services Sciences, Management and Engineering (SSME) is an initiative geared towards the enhancement of services through the application of computer science, operations research industrial engineering, business strategy, management sciences, social and cognitive sciences, and legal sciences.  At the Smith School, the Center for Excellence in Service  emphasizes the revenue side of service-providing methods by which companies can grow their businesses through better service.  The Center combines its research with the leading annual international service research conference, Frontiers in Service Conference, the leading international journal on service, Journal of Service Research, and a cutting-edge MBA curriculum, all of which put the Center at the forefront of service science.

          ► Selected Publications

          ► Selected Books

          ► Selected Honors